Support
We answer within 1 business day.
Contact us
- Email: support@empirepilotos.com
- Privacy requests: privacy@empirepilotos.com
- Website: empirepilotos.com
Common questions
How do I subscribe or change my plan?
Subscriptions are purchased and managed on our website: sign in and go to Settings → Billing. The mobile apps do not sell subscriptions.
How do I cancel?
Settings → Billing → manage subscription. Cancellation takes effect at the end of your current billing period.
How do I add a brand?
Settings → Brands → Add brand. Brand limits depend on your plan.
Why didn't my post publish?
Check that the brand's social account is connected (Settings → Integrations) and not suspended by the platform. Publishing errors trigger a notification and the post is held as a draft so nothing is lost.
How does the AI use my data?
Your brand voice and knowledge base ground every draft. We never use your private data to train AI models. Details in the Privacy Policy.
How do I enable notifications?
On the dashboard, tap Enable notifications (or allow the permission prompt in the mobile app). Manage or revoke anytime in your device settings.
How do I delete my account?
Settings → Security → Delete account, or see the full instructions.